Pretty much every company out there already has a website. That means pretty much every customer you take on has been through a web design and development process already. That also means they’ll all bring their baggage from past experiences to your project.
In this session, Ben will share how the flexibility we build into our web work needs to filter into every part of what we do–from writing code to writing estimates.
You’ll learn techniques for managing the expectations of your customer which will result in better communication and better work.