It takes a lot of work to say the right thing. Particularly in UX, where we spend so much of our time being critical of design, content, strategy, and products, how do we artfully communicate with our clients to create a feeling of rapport, collaboration, and collegiality?
Join this lively, interactive session to hear real-life examples from a veteran in the field on how to effectively communicate during difficult conversations.
This session will examine how to:
- Manage challenging conversations around scoping
- Right a derailed project
- Create consensus without agreement